We start the file that is saved on our computer (TeamViewer.msi), and follow the instructions to install the program.
A new window will open, as you can see in the picture below. In this window you can find the information that you have to provide us.
Important data from this window, that you have to provide us, is the ID field, in order for us to connect via the internet to your computer.
A few moments after you forward the data to us, you will notice that the control of your mouse pointer is taken over by someone else, what means that we have successfully connected to your computer and with this way we can help you solve your problems.